Bizconnect

I have a problem with the communication of my electronic messages.

• upload (send)
• download (receive)

In your CertiONE account, you can always consult an overview of the electronic messages you have sent and received. If, however, you feel that the connector is not functioning correctly, it is recommended to carry out the following checks:

• Are there any messages blocked on the Bizconnect PC or server?
• Is the 'BizConnect 3' service active? Has it been restarted?
• Does the message remain blocked if you restart the Bizconnect Client? If yes, is this the case for incoming or outgoing messages?
• Does it concern a new message type or a new business partner?
• Are the messages ready in the right location?
• Are you able to open a browser session to https://www.certione.com?
• Have you checked your firewall/proxy settings?
• Are there any packages blocked between Bizconnect and your back office application?
• Have you recently changed certificates? If so, when?

Should you, after completing the above checklist, still have no certainty about the correct functioning, please contact our service desk at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , adding the following files as an attachment to your email:

For Bizconnect Client:

• c:\BizConnect\logging\cc.log;
• c:\BizConnect\logging\ed.log;
• c:\BizConnect\logging\std_err.log (if present);
• c:\BizConnect\logging\std_out.log (if present);
• c:\BizConnect\scripts\*.*;
• In case of problems regarding scheduling: c:\BizConnect\events.xml;
  The above files can best be bundled into one ZIP file.
  
• In case of sending (upload): the file that causes the problems.

For Bizconnect Server:

• Select the file in error (in Object Manager).
• Open "Connect Trace" and copy this to text file.
• Open the file to be sent and copy this to text file.